FAQs


Where is the store based?
Omaha, NE

Do you accept orders placed outside of the US?
We do! As long as the United States Postal Service ships to your country, we will gladly accept your order. We will send you an invoice for the face value of shipping if the cost to ship exceeds what you have already paid for shipping.

How long will it take to receive my order?
All Sample Sale will be shipped within one to three days. All Made-to-Order items may take up to 4 to 6 weeks to produce and ship, but probably sooner! Once shipped, most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between one and two weeks. An e-mail will be sent to you if times are expected to be longer.

How do I order from the Made-to-Order section?

The made-to-order portion of our shop lets you design our styles to be what you need - you pick your size, color(s), and other features. This allows you to customize the pieces to be exactly as you like it, made to your body based on our sizing chart. Simply use the drop down menus and a little bit of imagination to visualize finished product, and we will make your piece as soon as we receive the order. This process will take up to 4 to 6 weeks, but we know you'll love your custom pieces!

If you don't quite see what you want in our custom options, simply e-mail us at hannahcarolinecouture@gmail.com and we'll bring your ideal garment to life. Just be sure to include your size, budget, color(s), event date, and any other information or photos pertaining to your request!

Are custom orders available?
Of course! Simply e-mail the designer at hannahcarolinecouture@gmail.com with your ideas!

Can I buy Hannah Caroline Couture clothing anywhere besides this site?
Yes! HCC is currently developing an exclusive line for Etcetera Boutique in Omaha, NE. For wholesale inquiries, please email hannah@hccdesign.co.

What is this store's return and exchange policy?
There are no returns or exchanges at this time. Sorry!

How do I pay for my order? Is it secure?
The checkout process is powered by both Shopify Payments and PayPal, two of the most trusted online payment solutions on the web. Because of this, we have all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.