FAQ

Where is the store based?
Omaha, NE

Do you accept orders placed outside of the US?
We do! As long as the United States Postal Service ships to your country, we will gladly accept your order.

How much is shipping?

Hannah Caroline Couture ships via USPS. Domestic shipping is a flat rate of $10 on orders under $75 and FREE on orders over $75. International shipping (to countries serviced by USPS) is a flat rate of $20.

How long will it take to receive my order?
All Clearance / Sample Sale items will be shipped within one to three business days. All Made-to-Order items may take up to 6 to 8 weeks to produce and ship, but probably sooner! Custom wedding gowns may take up to 4 months to be produced and we will contact you regarding your wedding date once the order is received. Once shipped, most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between one and two weeks. An e-mail will be sent to you if times are expected to be longer.

How do I order from the Made-to-Order section?

The made-to-order portion of our shop lets you design our styles to be what you need - you pick your size, color(s), and other features. This allows you to customize the pieces to be exactly as you like it, made to your body based on our sizing chart. Simply use the drop down menus and a little bit of imagination to visualize finished product, and we will make your piece as soon as we receive the order. This process may take up to 6 to 8 weeks, but we know you'll love your custom pieces!

If you don't quite see what you want in our custom options, simply fill out our contact form (recommended) or e-mail us at hannah@hccdesign.co and we'll bring your ideal garment to life. Just be sure to include your size, budget, color(s), event date, and any other information or photos pertaining to your request!

Are custom orders available?
Of course! Simply simply fill out our contact form with your ideas!

Can I buy Hannah Caroline Couture clothing anywhere besides this site?
Yes! HCC has some plus-size bridal samples at Inspired Bride boutique in Papillion, NE. For wholesale inquiries, please email hannah@hccdesign.co.

What is this store's return and exchange policy?
Due to the custom nature of these pieces, there are no returns or exchanges at this time. We apologize for the inconvenience and we are happy to recommend small tailoring adjustments that can be made at your local tailor if you reach out to us with your concerns.

How do I pay for my order? Is it secure?
The checkout process is powered by both Shopify Payments and PayPal, two of the most trusted online payment solutions on the web. Because of this, we have all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.